FAQ - Frequently Asked Questions About Our Services
Do you have questions about purchasing, installing, or maintaining a generator? See our answers to the most frequently asked questions about residential and commercial generators, our services, and the areas served by Génératrices ProTech.
Questions about residential generators
Can a generator power my entire house?
Yes, a generator with sufficient power can run your entire home during a power outage. We offer several Kohler® residential generator models with varying capacities. We can assess your needs to help you choose a generator that is right for your home.
What generator capacity do I need for my home?
The power required depends on the appliances you wish to run during a power outage, particularly the heating, air conditioning, and refrigerator. We assess your electrical needs to recommend a generator suited to your home and energy consumption.
How much does a generator for a house cost, including installation?
The total cost depends on the model selected, its capacity, and the work required on your property. Installation may include excavation, base preparation, and electrical and fuel connections. We can assess your project and provide you with a detailed quote.
Can I run my generator for several hours or several days?
Yes, a fixed standby generator is designed to provide electricity during a prolonged power outage. However, the operating time depends on the model, your electricity consumption, and the fuel supply.
Is a propane or natural gas generator preferable for a home?
Both options can be suitable for a residence. Natural gas is an option if your property is connected to the gas grid, while propane requires a tank.
Is a generator noisy?
Noise levels vary depending on the model and operating conditions. We can advise you on choosing the generator and its location to minimize noise around your home while meeting installation requirements.
Installation and Maintenance Questions
How long does it take to install a generator?
The installation time depends on the model chosen, the features of your property, and the work required. Our team plans the various stages, from site preparation to electrical and fuel connections, up to commissioning.
What are the steps for installing a generator?
Installing a generator at home (or for your business) involves several steps. But rest assured, our professional team at Génératrices Protech is capable of completing each one, to your complete satisfaction!
- Excavation
- Generator installation
- Connection to the natural gas and/or propane supply
- Initial commissioning
- Maintenance
Should I have my generator serviced every year?
Yes, we recommend annual professional servicing to keep your generator running properly. This preventive maintenance includes changing the synthetic oil and replacing the oil filter, as well as allowing us to check the condition of the unit, identify signs of wear, and reduce the risk of breakdown. We offer servicing for residential and commercial generators.
What is checked during generator maintenance?
During the maintenance, we change the synthetic oil and replace the oil filter. We inspect the generator, check the levels of other fluids, inspect the electrical connections, examine the components, and perform cleaning and any necessary adjustments. We can also replace worn parts as needed. After the service, we provide a service report.
Do you offer a warranty on the installation and maintenance of a generator?
We offer a five-year parts and labor warranty as part of our annual maintenance service. Applicable terms and conditions may vary depending on the service and equipment. Contact our team to confirm the warranty terms for your generator.
Can I finance the purchase and installation of my generator?
Yes, we offer financing options in partnership with Financeit to make purchasing a generator easier. The terms and eligibility requirements depend on the financing offer. Contact us to learn about the available options and get more information on how to apply.
How do automatic generators (residential or commercial) work?
Designed to keep you safe by instantly providing the necessary power during a power outage, automatic generators connect directly to your home’s natural gas or propane system. Learn about the various benefits of propane and natural gas generators.